At YCDS Customer Care we always have the health and safety of our patients in mind, so we wanted to provide an update regarding the recent COVID-19 outbreak. As we ship you your medication from our world-wide pharmacy partners we want to make sure we are keeping you well informed of changes to our ordering and shipping process during this time. We appreciate that many of our loyal customers may be concerned about their medication orders whether they’ve already been placed, or need to be placed soon.
We have been informed that internationally shipped mail orders may experience delays due to confirmed cases of COVID-19 world-wide. This includes shipment that come from pharmacy partners that are outside of North America.
Delays are becoming more likely due to passenger flight cancellations. At the moment we have only been minimally impacted, but we want to advise you to order early as we are currently expecting our delivery time frame to reach 3-6 weeks from the date of shipment. It is also important to note that airport closures and border closures are not yet stopping cargo deliveries, altogether so you will still get your medication once it has shipped.
We are taking this virus and the delays to our patients very seriously and are taking a step to prevent further confusion and stress in regards to new orders. We are instituting a new shipping policy that requires each order being sent to the US must now include tracked shipping.
Because we feel it is socially responsible for us to make this decision we are also taking a hit financially by discounting the normal tracking fee of $16 to provide this mandatory tracked shipping for the nominal fee of $6 per order.
Since we have limited information about how these delays will impact our customers’ orders we are recommending you place your next refill order as soon as possible, you can order by calling 1-844-416-4282 or online at ycdscc.com.
We know that many of you are concerned about COVID-19 and what that means for you in this time. We want to emphasize the need for caution and we share your concerns. Below are some of the symptoms of the Coronavirus as well as some preventative measures you can take. Follow these and make sure to stay inside if you are feeling sick to keep yourself and your loved ones safe from COVID-19.